Life happens—we’ve all been there. Traffic delays, unexpected meetings, car troubles, or a sick child needing care. We completely understand. However, if you cancel your appointment with less than 48 hours’ notice, a cancellation fee will still apply. Here’s why.
The Cancellation Policy: Transparent and Fair
When you book a massage at Elite Recovery, you agree to a clear cancellation policy: appointments canceled within 48 hours of the scheduled time will incur a charge. This policy is clearly stated on our website, booking page, confirmation emails, and intake forms—you even acknowledge it before scheduling your session. While unexpected situations arise, maintaining this policy ensures fairness for both clients and our business.
Why We Can’t Make Exceptions
Clients ask:
“Can you make an exception just this once?”
“My car broke down.”
“I woke up sick.”
“My pet had an emergency.”
While we empathize with these situations, making exceptions sets a precedent. If we allowed one person to bypass the policy, we’d have to do the same for everyone. With 40-50 new clients per year, granting even a few exceptions could result in significant financial losses, threatening the sustainability of our small, woman-owned business.
This policy isn’t about a lack of compassion—it’s about maintaining fairness, protecting our time, and ensuring we can continue offering high-quality care to all our clients.
Why You’d Accept It Elsewhere
Imagine you purchase a $700 music festival ticket, but a work conflict prevents you from attending. You try to resell the ticket at a discount, but no one buys it. In the end, you lose the $700. While frustrating, you accept that the festival organizers are not responsible for your schedule change.
The cost of a missed massage session might be lower, but it plays a crucial role in keeping our business running and supporting our team. Supporting small businesses means respecting the policies that allow them to thrive.
A Policy Built on Mutual Respect
When you book an appointment, we structure our day around you. We show up fully prepared, ready to provide personalized care. If we ever cancel within 48 hours, your next session is on us—because we value your time just as much as ours.
Emergencies happen, and we truly sympathize when they do. However, honoring the cancellation policy allows us to continue delivering the best possible care to our clients.
Thank you for understanding, respecting our time, and supporting a small, local business! ❤️
FAQ: Understanding Our Cancellation Policy
Q: Why do you charge for late cancellations?
A: When an appointment is canceled last-minute, it leaves a gap in our schedule that is difficult to fill. This results in lost income and prevents other clients from booking that time slot.
Q: What if I have an emergency?
A: We understand emergencies happen, but our policy applies consistently to be fair to all clients. If an unavoidable situation arises, please contact us as soon as possible.
Q: What if I’m sick?
A: If you’re feeling unwell, we appreciate your concern for health and safety. However, our 48-hour policy still applies. If you’re unsure about your health, consider rescheduling earlier rather than waiting until the last moment.
Q: Can I transfer my appointment to someone else?
A: Yes! If you can’t make your appointment, you’re welcome to send someone in your place. Just let us know ahead of time.
Q: How do I avoid cancellation fees?
A: The best way to avoid fees is to reschedule or cancel at least 48 hours before your appointment. If you frequently have schedule changes, consider booking closer to your available times.
Tiffany Sandoval
Hi I'm Tiffany Sandoval, Elite Pain Relief & Mobility Expert with over 13 years. I specialize in soft tissue therapy for professional and youth athletes, post-surgery recovery (shoulder, hip, and knee), and mobility restoration, using neuromuscular therapy, myofascial release, lymphatic drainage, and FST to optimize performance, accelerate healing, and prevent injuries. Let's work together to unlock your body's potential, regain mobility, and pave the way for a pain-free, active lifestyle. Connect with her here or on LinkedIn.
Why Choose Elite Recovery Sports Therapy?
✅ Over 13 years of experience in neuromuscular therapy
✅ Specialized techniques for prolong sports careers and chronic pain relief
✅ Convenient locations in Lake Elsinore and San Juan Capistrano
✅ Personalized care tailored to your specific needs
If you're ready to prioritize your health and recovery, schedule your appointment today and experience the Elite Recovery difference!
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